Shipping Policy

At Consecré, we carefully prepare and package each order to ensure it arrives in excellent condition. Please review the information below regarding our shipping process.

Order Processing

• Orders are processed within 3-5 business days (excluding weekends and holidays).

• You will receive a shipping confirmation email with tracking information once your order has shipped.

During peak periods or product launches, processing times may vary slightly.

Shipping Rates & Delivery

• Shipping rates are calculated at checkout based on destination and order weight.

• Delivery times are estimates provided by the carrier and are not guaranteed.

• Shipping fees are non-refundable, as outlined in our Refund Policy.

Damaged Items

If your order arrives damaged, please contact us at info@consecre.com within 7 days of delivery with:

• Your order number

• A description of the issue

• Clear photos of the item and packaging

We will review the claim and assist with a replacement or refund if the damage occurred during transit.

Missing or Lost Packages

• Orders marked as delivered by the carrier are considered fulfilled.

• Consecré is not responsible for packages that are lost, stolen, or missing after delivery.

• Claims of missing packages without proof are not eligible for refunds or replacements.

If you believe your package was misdelivered, please contact the carrier directly using the tracking information provided.

Incorrect Shipping Information

Please ensure all shipping details are accurate at checkout. Consecré is not responsible for delays, losses, or delivery issues resulting from incorrect or incomplete addresses.

International Shipping

If applicable:

• Customers are responsible for any customs duties, taxes, or import fees.

• Consecré is not responsible for delays caused by customs processing.

Questions

For any shipping-related questions, please contact us at info@consecre.com. Our team will respond within 2–3 business days.