FAQ
Frequently Asked Questions
What makes Consecré Batana Oil different from others on the market?
Consecré offers raw, unrefined Batana oil that is ethically sourced from La Moskitia, Honduras. Many products labeled as Batana oil are diluted, blended, or refined. Ours is a single-ingredient oil, prepared without additives or alteration, preserving its natural texture and nutrient profile.
How does Batana oil support hair care?
Batana oil is naturally rich in essential fatty acids that help support moisture, softness, and natural shine. It is traditionally used to nourish dry hair and support scalp care, especially for hair that has been chemically treated or exposed to heat.
Can Batana oil help with thinning or sparse areas?
Batana oil is not a medical treatment. However, it is traditionally used to nourish the scalp and support overall hair health. With consistent use, some people find it helps improve the appearance of fullness in areas of concern.
How do I use Batana oil?
Warm a small amount between your hands before applying. Batana oil can be used on the hair, scalp, edges, brows, or skin.
For deeper care, it may be applied as a pre-wash treatment or conditioning mask. Each jar includes a wooden cosmetic spoon for clean, intentional application.
Can Batana oil be used on protective styles, locs, or braids?
Yes. Batana oil is well suited for every hair type and protective styles such as braids, ponytails, sisterlocks, and microlocs. Apply lightly to the scalp or along the hair as part of a regular care routine.
Who is Batana oil best for?
Batana oil is ideal for dry, textured, damaged, or high-porosity hair, including curly, coily, and afro-textured hair. Those with finer hair types may prefer to start with a small amount and adjust as needed.
Is Batana oil suitable for all hair types and genders?
Yes. Consecré Batana oil is designed for inclusive use and may be incorporated into a variety of hair and skin care routines regardless of hair type or gender.
Can Batana oil be used on skin?
Yes. Batana oil may be applied to skin as part of a moisture-focused routine, especially on dry areas. We recommend performing a patch test prior to regular use.
What is the texture and scent of Batana oil?
Raw Batana oil has a naturally rich, dense texture and a mild, earthy aroma due to traditional processing. Variations in color, texture, and scent are normal and reflect the oil’s unrefined nature. The scent softens as the oil absorbs.
How often should I use Batana oil?
For best results, use two to three times per week. Those with very dry hair may use it more frequently, adjusting based on how their hair responds.
How long before I see results?
Some people notice improved softness and manageability within a few uses. More visible changes in appearance may take several weeks of consistent use.
How should I store Batana oil?
Store in a cool, dry place away from direct sunlight. Because the oil is raw and unrefined, changes in consistency may occur with temperature.
Orders & Shipping
What payment methods do you accept?
We accept all major credit cards, debit cards, and other secure payment methods available at checkout.
How long does shipping take?
Standard shipping typically takes 5–7 business days. Expedited shipping options are available at checkout.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location.
How can I track my order?
Once your order ships, you will receive a tracking number via email to monitor delivery.
What is your return policy?
We offer a 7-day return window from the date of delivery. Returns are accepted only at our discretion and must meet the following conditions:
- Items must be unused, unopened, and in their original packaging
- Products must be in resalable condition
- Proof of purchase is required
Opened, used, or tampered products are not eligible for return due to hygiene and safety considerations.
To request a return, please contact us at info@consecre.com or call 848-213-5112 within 7 days of delivery. All return requests are reviewed on a case-by-case basis, and approval is not guaranteed.
Shipping costs are non-refundable unless the return is due to an error on our part.
How do I contact customer support?
You can reach us through our contact form or by email. We typically respond within 24–48 hours.