Refund Policy

At Consecré, we take great care in preparing and shipping each order. Due to the nature of our products, all sales are final unless an issue occurs as a result of an error on our part.

Refunds & Replacements

We will review refund or replacement requests for the following situations:

• The wrong item was received

• The item arrived damaged

• The item was damaged in transit

If your request is approved, we will issue a replacement or refund at our discretion.

Non-Refundable Items

The following situations are not eligible for refunds or replacements:

• Orders marked as delivered but claimed as missing without proof

• Customer regret or change of mind

• Shipping fees, which are non-refundable

Consecré is not responsible for carrier delays, theft after delivery, or incorrect shipping information provided at checkout.

How to Request a Refund or Replacement

To request assistance, please contact us at info@consecre.com within 7 days of delivery and include:

• Your order number

• A brief description of the issue

• Photos of the item and packaging (if applicable)

Our team will review your request and respond within 2–3 business days.

Additional Information

Consecré reserves the right to deny any refund or replacement request that does not meet the criteria outlined above. This policy helps ensure fairness, product integrity, and continued ethical practices.